Política de envío

hank you for shopping with Tova Collection! We strive to ensure that your order reaches you as quickly and efficiently as possible. Please review our shipping policy below for details on our shipping practices.

1. Shipping Rates and Delivery Times

  • Shipping Rates: Shipping costs are calculated based on the weight, dimensions, and destination of your order. Shipping charges will be displayed at checkout before you complete your purchase.
  • Delivery Times: Estimated delivery times vary based on your location and the shipping method selected. Typical delivery times are:
    • Standard Shipping: 10 to 12 business days
    • Expedited Shipping: 5 to 7 business days

Please note that delivery times are estimates and may be affected by factors such as weather conditions, holidays, and carrier delays.

2. Shipping Methods

We offer several shipping methods to meet your needs. Available options will be displayed at checkout, including:

  • Standard Shipping
  • Expedited Shipping

3. Order Processing

  • Processing Time: Orders are typically processed within [X] business days of receipt. Processing times may vary during peak seasons or due to product availability.
  • Order Confirmation: Once your order is processed, you will receive a confirmation email with tracking information, if applicable.

4. Shipping Locations

We currently ship to addresses within [ the United States, France,Dominican Republic,Haiti etc.]. We do not offer international shipping at this time. If you have questions about shipping to a specific location, please contact us at [your email address].

5. Shipping Issues

  • Missing or Delayed Packages: If your package does not arrive within the estimated delivery time, please contact us at [your email address] for assistance. We will work with the shipping carrier to resolve the issue.
  • Incorrect Addresses: Please ensure that you provide accurate shipping information at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

6. Shipping Restrictions

  • P.O. Boxes: Some shipping methods may not be available for P.O. Box addresses. Please provide a physical address if necessary.
  • Remote Locations: Additional shipping fees or extended delivery times may apply for deliveries to remote or rural areas.

7. Returns and Exchanges

  • Return Shipping: If you need to return an item, please refer to our Return Policy for information on how to return products. Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part.

8. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at:

Tova Collection
Email: Keycychris@gmail.com

Thank you for choosing Tova Collection ! We appreciate your business and are committed to providing you with the best possible shopping experience.